Responsible Gambling Policy

This Responsible Gambling Policy applies to Mapleridgeatelier, operated by Mapleridgeatelier GmbH, located at . We are committed to providing a safe, fair, and enjoyable experience for every guest who chooses to visit us. Gambling is meant to be a form of entertainment, and we believe that with the right support and information, it can remain that way for everyone.

Our Commitment to Responsible Gambling

At Mapleridgeatelier, we take our responsibility to our guests and the broader Sydney community seriously. We understand that whilst most people gamble responsibly for fun and entertainment, gambling can become harmful for some individuals. We are fully committed to doing our part in minimising gambling-related harm and fostering a culture of responsible play throughout our venue.

Our commitment includes the following principles:

  • Providing clear, accurate, and accessible information about responsible gambling to all guests.
  • Training our staff to identify signs of problem gambling and respond with empathy and professionalism.
  • Offering practical tools and resources to help guests manage their gambling habits.
  • Cooperating fully with regulatory authorities and adhering to all applicable Australian gambling laws and guidelines.
  • Ensuring our gaming environment is free from undue pressure or aggressive promotional practices.
  • Supporting guests who seek help by connecting them with appropriate professional services.

We believe that gambling should never come at the cost of your wellbeing, your relationships, or your financial security. If you ever feel that gambling is no longer fun, please do not hesitate to reach out to our staff or one of the support services listed below.

18+ Age Policy

Mapleridgeatelier operates a strict 18 years of age or older policy across all gaming areas of our venue. It is illegal for anyone under the age of 18 to gamble or to enter restricted gaming areas in New South Wales, and we take this obligation extremely seriously.

How We Enforce Our Age Policy

  • All guests entering gaming areas must provide valid, government-issued photo identification upon request.
  • Accepted forms of identification include an Australian driver's licence, Australian passport, or other government-issued photo ID.
  • Our staff are trained to proactively request identification from any guest who appears to be under the age of 25.
  • Any guest who is unable to provide satisfactory proof of age will be refused entry to gaming areas.
  • We do not permit minors to loiter in or near restricted gaming areas under any circumstances.

If you are concerned that a minor may have accessed our gaming facilities, please notify a member of our staff immediately. We appreciate your support in keeping our venue safe for everyone.

If you are a parent or guardian and are concerned about a young person's interest in gambling, we encourage you to have an open and honest conversation with them about the risks involved. Resources to assist with these conversations are available through the support services listed further below.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually and can be difficult to recognise, especially from within. We encourage all guests to regularly reflect on their gambling behaviour and to take note of the following warning signs.

Signs That Gambling May Be Becoming a Problem

  • Spending more money on gambling than you can comfortably afford to lose.
  • Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
  • Gambling with money that is meant for essential expenses such as rent, food, or bills.
  • Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
  • Feeling restless, irritable, or anxious when you are not gambling or when you try to cut back.
  • Neglecting work, study, or family responsibilities because of gambling.
  • Borrowing money or selling personal belongings to fund gambling.
  • Using gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties.
  • Feeling a loss of control over when you stop gambling or how much you spend.
  • Repeatedly trying to cut down or stop gambling without success.

If you recognise any of these signs in yourself or someone you care about, please know that help is available and that seeking support is a sign of strength, not weakness. You are not alone, and with the right assistance, things can get better.

Tips for Gambling Responsibly

  • Set a strict budget before you begin and stick to it, regardless of whether you are winning or losing.
  • Set a time limit for your gambling session and honour it.
  • Never gamble when you are feeling upset, stressed, tired, or under the influence of alcohol or other substances.
  • Take regular breaks away from the gaming floor.
  • Think of gambling as entertainment and accept that the house always has an edge over time.
  • Balance gambling with other leisure activities and social interests.
  • Do not gamble alone — let someone you trust know when and how much you are gambling.

Self-Exclusion and Harm Minimisation Tools

We offer a range of tools and options to help you stay in control of your gambling. These tools are available to any guest who wishes to use them, and our staff are always happy to assist you in getting set up without judgement or pressure.

Self-Exclusion

Self-exclusion is a voluntary agreement in which you formally request to be banned from entering the gaming areas of our venue for a specified period of time. This is a powerful tool for anyone who feels that they need a break from gambling.

  • Self-exclusion periods can range from a minimum of three months to a permanent exclusion, depending on your preference and circumstances.
  • Once registered, you will be refused entry to gaming areas for the duration of your exclusion period.
  • Self-exclusion registers are handled with strict confidentiality and are not shared beyond those who need to know to enforce the exclusion.
  • To apply for self-exclusion at Mapleridgeatelier, please speak confidentially with a member of our Responsible Gambling team at the venue, or contact us directly.

NSW State-Wide Self-Exclusion Register

In addition to venue-level self-exclusion, residents of New South Wales may register for the NSW Self-Exclusion Register, which allows you to exclude yourself from multiple gambling venues across the state simultaneously. This is a highly effective option for those who wish to take a more comprehensive break from gambling. Speak with our staff or visit the NSW Government website for further information.

Additional Harm Minimisation Measures

  • Pre-commitment: Set limits on the amount of money you are willing to spend before you begin gambling.
  • Time limits: Ask our staff to remind you when a set amount of time has passed.
  • Cooling-off periods: If you feel overwhelmed or out of control, speak with a staff member about taking a break or leaving the gaming area.
  • Third-party exclusion: If you are concerned about a family member's gambling, you may be able to request an exclusion on their behalf under certain circumstances. Please speak with our Responsible Gambling team for more information.

All requests related to self-exclusion and harm minimisation are treated with the utmost respect and confidentiality. Our staff will never make you feel embarrassed or judged for seeking help.

Support Services and Helpline Numbers

If you or someone you know is experiencing difficulties related to gambling, please do not hesitate to reach out to one of the following services. All services are confidential, and many are available around the clock.

Australian Services

  • Gambling Help Online
    Free, confidential support for people affected by gambling problems in Australia.
    Phone: 1800 858 858 (24 hours a day, 7 days a week, free call)
    Website: www.gamblinghelponline.org.au
  • NSW Gambling Help Service
    Free counselling and support services for people in New South Wales affected by gambling.
    Phone: 1800 858 858
    Website: www.gamblinghelp.nsw.gov.au
  • Lifeline Australia
    Crisis support and suicide prevention services available to all Australians.
    Phone: 13 11 14 (24 hours a day, 7 days a week)
    Website: www.lifeline.org.au
  • Beyond Blue
    Mental health support for anxiety, depression, and related issues that may be linked to problem gambling.
    Phone: 1300 22 4636 (24 hours a day, 7 days a week)
    Website: www.beyondblue.org.au
  • MensLine Australia
    Telephone and online counselling for men dealing with personal, emotional, and gambling-related difficulties.
    Phone: 1300 78 99 78 (24 hours a day, 7 days a week)
    Website: www.mensline.org.au
  • Financial Counselling Australia
    Free financial counselling for Australians experiencing financial hardship, including gambling-related debt.
    Phone: 1800 007 007
    Website: www.financialcounsellingaustralia.org.au

International Support Services

  • GamCare (United Kingdom)
    Provides information, advice, and support for anyone affected by gambling problems.
    Phone: +44 808 802 0133 (National Gambling Helpline, 24 hours a day)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Free, confidential information and support for people concerned about their gambling or someone else's.
    Phone: +44 808 802 0133
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    Provides help, hope, and healing to those affected by problem gambling across the United States and internationally.
    Phone: +1 800 522 4700 (National Problem Gambling Helpline, 24 hours a day, 7 days a week)
    Text: Text "HELLO" to 800-522-4700
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A fellowship of people who share their experience, strength, and hope with one another to recover from a gambling problem. Meetings are available worldwide.
    Website: www.gamblersanonymous.org

Reaching out for help is one of the bravest things you can do. Whether you are seeking support for yourself or for someone you love, these organisations are here for you — without judgement, and without cost.

Contact Us

If you have any questions about our Responsible Gambling Policy, wish to access self-exclusion options, or need to speak with a member of our Responsible Gambling team, please do not hesitate to contact us. Our staff are trained to assist you with empathy, discretion, and genuine care.

Mapleridgeatelier GmbH

We are here to help. Your wellbeing will always come first at Mapleridgeatelier.